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Tuesday, December 27, 2011

Samsung CLP-670ND Color Laser Printer

Samsung's focus on high specification and quality color prints has shaped the development of this compact and durable printer range when your business demands high levels of performance

Brand: Samsung Model: CLP-670ND Platform: Windows Format: CD-ROM Original language: English Number of items: 1 Dimensions: 23.50" h x 23.50" w x 24.00" l, 59.52 pounds Focus on high specification Quality color prints has shaped the development of this compact durable printer range

Most helpful customer reviews 1 of 1 people found the following review helpful. Good start, terrible finish. By It Just Works Purchased this printer for a specific and not particularly hard work purpose (amongst many other large and small print systems). Love the output although its a bit pricey on toner. After a few weeks of use we noticed phantom "jams" that caused duplicate print outs. Following these getting worse I decided to spend some quality time with Samsung support. Firstly, they did not have this printer listed on their support site so I had to contact them directly. I was then told that the printer was too new and they were not trained to support it (this is Samsung) so I had to call a special phone number. I called this number only to be told it was out of warranty (well inside the 1 year warranty). Next step was to prove warranty status and then go through the issue. Finally the issue was diagnosed as a faulty paper cassette and they were going to send a new one. I received a ticket (after multiple calls) and waited patiently only to subsequently receive a "this ticket has been cancelled" notification a few days later. I called Samsung and was then told they had no record of the case whatsoever (this ticket and case was over a period of months). Out of frustration we shelved the Samsung and put an old Color HP in its place for the time being. The issue with this printer appears to be a very flimsy cassette design. Over time the paper feed is off by a few millimeters which then causes the printer to think it is jamming due to a split second "stick." The printer recovers and generates the print job in duplicates. This can get expensive and irritating, not to mention the phantom error/jam messages appearing on desktops of frustrated users. The manual feed works fine. It is apparent Samsung is completely indifferent to supporting this product. Its a shame, its a nice piece of hardware, has decent drivers and is fairly easy to use and has great output but its delicate cassette design and lack of support puts it at the bottom of the list for us. I'm not new to troubleshooting printers and the frustration that accompanies the process in many cases but have to say Samsung support amazed me with their complete lack of interest in that part of the sale. I guess I am now in the market for a new cassette, even though the existing one is still under warranty. Further followup with Samsung continues to go nowhere. 0 of 1 people found the following review helpful. Wonderful printer By Roger A. Krupski The Samsung CLP-670ND Color Laser Printer is all a small business or heavy duty home user could ask for. The colors are very deep, brilliant and accurate. The registration (alignment of the 4 color layers) is so good that no mis-alignment can be seen even with a magnifying glass.The printer to PC connection can be either USB or Ethernet (network). When connected to the network, the printer can be configured to email any problems it finds or status reports (such as "sleeping" or "paper jam" or "out of paper", etc...).There are drivers available for Windows, MAC-OS and Linux... so it should work for almost everyone.Although this is a "document" printer, it's print quality is so good that, when used with photo quality paper, it works great as a PHOTO printer.The printer is fast. If it's asleep when the print job starts, it takes about 15 seconds to "wake up and warm up". After that the prints just come out one after another. I timed it and, once the printer gets going, it does about 26 pages per minute (color, standard resolution). When printing in the highest quality mode, the speed is approximately 1/2 or about 13 pages per minute.The printer has a built in web server. The administrator or owner can log into the printer and view everything as well as change settings and upload new firmware if it becomes available. This web administration feature is also where the owner sets the email address in which to send status and error

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